A
Million Dollar Lesson
by
: Petey Parker
A cab
driver taught me a million dollar lesson in customer
satisfaction and expectation. Motivational speakers charge
thousands of dollars to impart his kind of training to corporate
executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a
client. Time was of the essence and my plan included a quick
turnaround trip from and back to the airport. A spotless cab
pulled up.
The driver rushed
to open the passenger door for me and made sure I was
comfortably seated before he closed the door. As he got in the
driver's seat, he mentioned that the neatly folded Wall Street
Journal next to me for my use. He then showed me several tapes
and asked me what type of music I would enjoy.
Well! I looked
around for a "Candid Camera!" Wouldn't you? I could not believe
the service I was receiving! I took the opportunity to say,
"Obviously you take great pride in your work. You must have a
story to tell."
"You bet," he replied, "I used to be in Corporate America. But I
got tired of thinking my best would never be good enough. I
decided to find my niche in life where I could feel proud of
being the best I could be.
I knew I would
never be a rocket scientist, but I love driving cars, being of
service and feeling like I have done a full day's work and done
it well. I evaluate my personal assets and... wham! I became a
cab driver.
One thing I know
for sure, to be good in my business I could simply just meet the
expectations of my passengers. But, to be GREAT in my business,
I have to EXCEED the customer's expectations! I like both the
sound and the return of being 'great' better than just getting
by on 'average'"
Did I tip him big time? You bet! Corporate America's loss is the
traveling folk's friend!
-----
Lessons:
-
Go an Extra
Mile when providing any Service to others.
-
The is no good
or bad job. You can make any job good.
-
Good service
always brings good return.
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